Refund policy

We accept returns and exchanges within 14 consecutive days of receiving your order.

To qualify for a return/exchange:

•⁠  ⁠Items must be in perfect condition (unworn, unwashed, no odors)
•⁠  ⁠Must include original packaging, hygiene stickers, tags, etc.
•⁠  ⁠We do not accept items that have been altered, used, washed, or damaged by misuse.
•⁠  ⁠Customized or made-to-order items cannot be returned or exchanged.

The shipping costs for returns/exchanges are the customer’s responsibility.

Once we receive and inspect your item(s), we’ll send you an email confirming if the return is approved.

If approved:

•⁠  ⁠For exchanges: If the desired product is in stock when your return arrives at the warehouse, the exchange will be processed within one week.
•⁠  ⁠If the desired product is out of stock at the time we receive your return, the exchange will be processed as soon as the item becomes available again.

How to Request a Return or Exchange

To request a return or exchange, please send an email to geral@claritythelabel.com with the following information:

•⁠  ⁠Full Name
•⁠  ⁠Phone Number
•⁠  ⁠Shipping address for the new item
•⁠  ⁠Name on the order and payment date
•⁠  ⁠Order reference number
•⁠  ⁠Reason for the exchange
•⁠  ⁠Name and size of the item you want to return
•⁠  ⁠Name and size of the item you’d like to receive

Our customer support team will review your request and guide you through the next steps.